Refund policy

This official website is operated by Shenzhen Qinci Xun Network Technology Co., Ltd. All purchases and order fulfilments on this website are governed by the Terms of Service, Privacy Policy, Shipping Policy and Refund Policy published on our site. By placing an order, you confirm that you have read, understood and agreed to be bound by these policies.
The following Refund and Return Policy outlines the eligibility requirements, return procedures, shipping‑cost responsibilities, refund timelines and exchange rules for goods purchased from our online store.


1. Order Cancellation

Orders can be fully cancelled with full refund before skincare goods are packed and dispatched from warehouse. Once shipped, cancellation requests cannot be accepted.

2. Return Eligibility & Time Limit

All unopened skincare products support return application within 30 calendar days after parcel receipt via online customer service.

Return eligible standards:
  1. Products keep original sealed packaging, unused, no squeeze, no opening, no scratches, stains or damage; complete with outer box, inner bottle, seal and all free gifts;
  2. Skincare products with broken seal, opened bottle, squeezed cream/serum, used mask cannot be returned for hygiene safety;
  3. You need to provide valid order voucher when applying return; send goods back to warehouse address provided by online customer service, do not deliver to raw material factory directly;
  4. Freight rule: Customers bear shipping cost at most once (including return delivery). No restocking fee for qualified unopened returns.

3. Special Skin Adverse Reaction After-sales

If you have skin redness, itchiness after normal use of unopened new product, you may contact online customer service within 7 days after first use, provide clear skin reaction photos and ingredient allergy description for review. We will handle after-sales solution according to actual situation.

Note: Customers must complete 48-hour elbow patch test before full-face use as product label suggests; adverse reaction caused by skipping patch test, overuse, mixed with incompatible skincare or personal severe allergic constitution does not support unconditional return after opening.

4. Refund Process

  1. After warehouse receives and inspects returned sealed skincare goods, site message will be sent to inform receiving status;
  2. Refund approval or rejection will be confirmed within 3 working days after inspection;
  3. Approved refund will be transferred back to original payment account; arrival time depends on payment institution processing cycle, normally 3–10 working days.

5. Delayed or Missing Refund

If refund not received after approval: Check bank balance first; consult card issuer or payment platform for processing progress; contact online customer service to track refund records.